![]() Escalate problems, report suspected fraud and provides relevant feedback to the right channels.Resolve all customer complaints, requests and inquiries within the pre-determined SLA’s.Keep up-to-date with all the services and products provided by Orange.Use the available tools and systems to provide the correct information to customers (applications, intranet briefings, attending trainings….etc).Use available methods and tools to develop own skills. This role is a fulltime position with the responsibilities of inbound and outbound calls assisting clients with their personal financial needs.Fully understand both individual and company objectives, and work on achieving them effectively and efficiently.Respect and apply company vision, mission and values.Fully understand and adhere to company policies and procedures that generate personal and professional credibility and trust.Provide proper information to customers with complete and comprehensive understanding of Orange products and services.Achieve the requested staffed time on a daily basis to minimize lost call rate. ![]() The ideal resume sample for this position showcased assets such as communication, customer service orientation, problem. Communicate with other departments all relevant customer inquiries if applicable. Essential duties highlighted on an Outbound Customer Service Representative resume are calling customers, solving technical issues, reminding customers to make payment, and informing them on product improvements and upgrades.Agents are also responsible for scheduling and routing calls, and processing. Inbound call center agent's responsibilities include: greeting customers, providing information, resolving customer's complaints, and providing customer service. ![]() Credit, Customer Support and Activation, Outbound & Save Initiatives…etc). The duty is to answer customer's inquiries and provide support to customers.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |